Terms of Service — olivetwell

1. Acceptance of These Terms

Welcome to olivetwell, an educational health platform operated by OlivetWell LLC, a Delaware limited liability company ("OlivetWell," "we," "us," or "our"). These Terms of Service (the "Terms") govern your access to and use of the olivetwell mobile application, website, and related services (collectively, the "Service").

By creating an account, downloading the application, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

These Terms constitute a binding legal agreement between you and OlivetWell. Please read them carefully. Sections concerning medical disclaimers, AI service limitations, disclaimers of warranties, limitation of liability, dispute resolution by binding arbitration, and waiver of class actions are particularly important and may affect your legal rights.

2. Medical Disclaimer — Read This First

Important medical notice olivetwell is an educational platform. It is not a medical device. It does not diagnose, treat, cure, mitigate, or prevent any disease, illness, or medical condition. The Service does not provide medical advice. Information delivered through the Service, including AI-generated responses, is for educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read or received from the Service. If you think you may have a medical emergency, call your doctor or emergency services immediately.

2.1 No Provider-Patient Relationship

Your use of the Service does not create a doctor-patient, practitioner-client, therapist-patient, or any other professional healthcare relationship between you and OlivetWell or any of its members, employees, contractors, or agents. OlivetWell is not a healthcare provider, and the Service is not a healthcare service.

2.2 Educational Content Only

olivetwell is designed to make educational information about orthomolecular medicine and related fields more accessible. The body of knowledge presented through the Service includes content drawn from the published work of researchers and clinicians in orthomolecular medicine, including without limitation the work of Linus Pauling, Abram Hoffer, Frederick Klenner, Robert Cathcart, Carl Pfeiffer, William Walsh, Andrew Saul, and others (the "Source Material"). The Source Material reflects approaches that are not part of conventional mainstream medical practice and may not be supported by, or may be contrary to, the recommendations of mainstream medical and regulatory authorities. Educational presentation of the Source Material through the Service does not constitute endorsement, recommendation, or prescription of any specific protocol, dosage, or course of action.

2.3 Supplements, Dosages, and Self-Experimentation

Information presented through the Service may include references to vitamins, minerals, amino acids, dietary supplements, dosages, and self-experimental practices. Many such practices, including high-dose nutrient protocols, are not approved by the U.S. Food and Drug Administration for the prevention or treatment of any condition. You assume all risk associated with any decisions you make about supplements, dosages, dietary changes, or self-experimentation based on information received through the Service. You should consult with a qualified healthcare provider before beginning any supplement regimen, changing your existing regimen, or undertaking any self-experimental health practice, particularly if you are pregnant or nursing, taking prescription medications, have a diagnosed medical condition, or are under the age of eighteen.

2.4 Lab Results and Pattern Tracking

The Service may include features that allow you to enter, store, and review information from laboratory tests and to track patterns in your health, supplement use, and symptoms over time. Any educational interpretation, observation, or pattern identification provided by the Service is for your educational reference only and is not a clinical interpretation. Laboratory results must be interpreted by a qualified healthcare provider in the context of your full clinical picture.

2.5 Acknowledgment

By using the Service, you acknowledge that you understand and accept the foregoing disclaimers, that you assume full responsibility for any actions you take based on information received through the Service, and that OlivetWell shall have no liability for any consequences arising from your use of, or reliance on, information presented through the Service, except as expressly required by applicable law that cannot be waived by contract.

3. Eligibility and Account Registration

3.1 Age Requirement

The Service is intended exclusively for adults aged eighteen (18) years or older. By creating an account or using the Service, you represent and warrant that you are at least eighteen years of age. If we discover that an account has been created by, or is being used by, a person under the age of eighteen, we may suspend or terminate that account without notice. Parents and guardians may not create accounts on behalf of minors and may not permit minors to use accounts created by adults.

3.2 Account Creation

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information; maintain and promptly update your account information; maintain the security of your password and accept all risks of unauthorized access to your account; and immediately notify us if you suspect any unauthorized use of your account.

3.3 One Account per Person

You may maintain only one active account at a time, except where expressly permitted by us in writing. You may not share your account credentials with any other person, and you are responsible for all activity occurring under your account.

3.4 Geographic Availability

The Service is operated from the United States and is intended for users in the United States. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws. We make no representation that the Service is appropriate or available for use in any particular location.

4. Subscription Plans, Billing, and Cancellation

Subscription Tiers. The Service is offered on multiple subscription tiers, which may include a free tier with limited usage and one or more paid tiers with expanded features and usage allowances.
Billing Through App Stores. Paid subscriptions are billed and processed through the Apple App Store, Google Play Store, or other authorized billing platform (each, an "App Store"). The applicable App Store's terms govern your payment, refund, and cancellation rights.
Automatic Renewal. Paid subscriptions automatically renew at the end of each subscription period unless cancelled at least twenty-four (24) hours before the end of the then-current period through the applicable App Store.
Refunds. All subscription fees are non-refundable except as required by applicable law or as offered at the discretion of the applicable App Store. Refund requests must be directed to the App Store. We do not issue refunds directly.
Pricing Changes. We may modify subscription pricing at any time. Pricing changes will not affect the current subscription period but will apply to renewals. Material pricing changes will be communicated to you in advance.
Free Tier. We may offer free access to the Service with usage limitations. We reserve the right to modify or discontinue the free tier at any time.

5. Artificial Intelligence and Service Limitations

AI-Generated Content. The Service uses third-party large language models and artificial intelligence systems (collectively, "AI Systems") to generate responses to user queries, retrieve information from the Source Material, and produce educational content. AI Systems are probabilistic text-prediction tools and do not possess understanding, judgment, or clinical reasoning. AI-generated content may contain errors, inaccuracies, fabrications, outdated information, or misattributed citations, even when presented confidently.
Citation and Source Verification. The Service may present citations to published works, research studies, and Source Material. While we make commercially reasonable efforts to maintain an accurate library of Source Material, we cannot guarantee that every citation produced by the AI System is accurate, complete, current, or attributed correctly. You should independently verify any citation, dosage, protocol, or factual claim before relying on it for any purpose, including by consulting the original source and a qualified healthcare provider.
No Personalized Medical Recommendations. Although the Service may incorporate information you have provided about your supplement stack, lab values, symptoms, and personal history to tailor educational content, such tailoring is not personalized medical advice. The AI System has no clinical training, no ability to physically examine you, no access to your full medical history, and no licensure to practice medicine. Tailored educational content remains educational only.
Service Availability. We do not guarantee that the Service will be available without interruption, error-free, secure from unauthorized access, or free of viruses or other harmful components. We may suspend, modify, or discontinue all or any part of the Service at any time, with or without notice.
Updates to AI Systems and Source Material. We may, at our discretion and without notice, update, modify, retrain, replace, or discontinue any AI System or any portion of the Source Material. Responses generated by the Service today may differ from responses to similar queries in the future as the underlying systems and content evolve.

6. Acceptable Use

You may use the Service solely for lawful, personal, non-commercial educational purposes in accordance with these Terms. You agree that you will not, and will not attempt to:

use the Service to diagnose, treat, cure, or prevent any disease in yourself or any other person, or to provide medical advice to any other person;
use the Service in connection with the practice of medicine, naturopathy, dietetics, nutrition counseling, or any other regulated healthcare profession, except as a personal educational reference;
extract, scrape, copy, reproduce, or redistribute the Source Material, AI-generated content, or any other content of the Service for commercial purposes;
use any automated means, robots, scripts, or scrapers to access the Service or to harvest content;
reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, or attempt to extract or reproduce the AI Systems or the underlying training data, prompts, embeddings, or retrieval logic;
interfere with, disrupt, or impose an unreasonable load on the Service or its supporting infrastructure;
use the Service to violate any law, regulation, or third-party right;
submit information about any other identifiable person without that person's consent, or impersonate any person or entity;
attempt to circumvent any usage limits, paywalls, or access restrictions; or
use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service.

7. User Content and Conversation Data

User-Submitted Information. In the course of using the Service, you may submit information about yourself, including without limitation your supplement regimen, dosages, lab values, symptoms, health goals, age, sex, weight, dietary practices, medical history, and questions submitted to the AI System (collectively, "User Content").
Ownership of User Content. You retain ownership of your User Content. You are responsible for the accuracy, completeness, and lawfulness of all User Content you submit.
License to OlivetWell. You grant OlivetWell a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, and use your User Content solely for the purpose of providing, personalizing, improving, and securing the Service, producing aggregated and de-identified analytics that do not identify you, and complying with applicable law. We will not sell your User Content.
AI Training. Except for aggregated and de-identified data, we will not use your User Content to train any general-purpose AI model or to train any model that will be made available to other users in a manner that could disclose your User Content.
Accuracy of User Content. You acknowledge that the educational content delivered to you through the Service is informed by the User Content you submit. Inaccurate, incomplete, or misleading User Content will produce inaccurate, incomplete, or misleading educational responses.

8. Intellectual Property

OlivetWell IP. The Service, including the olivetwell brand, the application code, the website, the Source Material as compiled and presented through the Service, the AI Systems as configured for the Service, the prompt-engineering and retrieval logic, the educational curriculum, and all related text, graphics, audio, video, and other content (collectively, the "OlivetWell IP"), is owned by or licensed to OlivetWell and is protected by copyright, trademark, trade secret, and other intellectual property laws.
Limited License. Subject to your compliance with these Terms, OlivetWell grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial educational use during the term of your subscription.
Trademarks. "olivetwell," "OlivetWell," and any associated logos, designs, and brand assets are trademarks of OlivetWell. You may not use any OlivetWell trademark without our prior written consent.
Source Material Attribution. The Service references and presents excerpts of, summaries of, and educational content drawn from publicly available works of researchers in orthomolecular medicine and related fields. We make commercially reasonable efforts to attribute Source Material accurately and to use only material we are entitled to present.
DMCA Notices. We comply with the Digital Millennium Copyright Act. Notices of alleged copyright infringement should be submitted in writing to legal@olivetwell.com and must contain the elements required by 17 U.S.C. § 512(c)(3).

9. Privacy

Your privacy is important to us. Our collection, use, and disclosure of information about you is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge and agree to the practices described in our Privacy Policy.

10. Third-Party Services and Integrations

Third-Party Providers. The Service relies on third-party service providers, including providers of cloud infrastructure, database services, AI inference, error monitoring, email delivery, and authentication. The performance and availability of the Service depends on the performance and availability of these third-party providers, and we are not responsible for their acts or omissions except to the extent required by applicable law.
Third-Party Content. The Service may contain links, references, or integrations with third-party websites, applications, or content. We do not endorse, control, or accept responsibility for any third-party websites, applications, or content. Your use of any third-party website, application, or content is at your own risk and is governed by the terms and policies of the applicable third party.

11. Disclaimers of Warranties

To the maximum extent permitted by applicable law, the Service and all content, features, and functionality of the Service are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. OlivetWell expressly disclaims all warranties, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, and that the Service will be uninterrupted, secure, or error-free.

Without limiting the foregoing, OlivetWell makes no warranty that the Service will meet your requirements; that the Service will be available at all times; that AI-generated content will be accurate, complete, or free of errors; that any educational content will be appropriate for your individual health situation; or that any defects in the Service will be corrected.

You acknowledge and agree that your use of the Service is at your sole risk, and that OlivetWell has no obligation to provide any medical or healthcare outcome.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall OlivetWell or its members, employees, contractors, agents, licensors, or third-party providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for loss of profits, loss of data, loss of goodwill, business interruption, personal injury, emotional distress, or any other losses, regardless of the legal theory on which the claim is based and whether or not OlivetWell has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, OlivetWell's total cumulative liability arising out of or relating to the Service or these Terms, from all causes of action and theories of liability, shall be limited to the greater of (a) the total amounts paid by you to OlivetWell for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, the liability of OlivetWell shall be limited to the maximum extent permitted by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless OlivetWell and its members, employees, contractors, agents, licensors, and third-party providers from and against all claims, demands, suits, actions, proceedings, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use or misuse of the Service; your violation of these Terms; your violation of any applicable law or regulation, including any law regulating the practice of medicine or the dispensing of medical advice; your violation of the rights of any third party; any User Content you submit; any decision you make or action you take based on information received through the Service; and any harm caused or allegedly caused to any third party by you in connection with the Service.

14. Termination

Termination by You. You may stop using the Service and terminate your account at any time by following the instructions in the Service or by contacting us. Termination of a paid subscription must be initiated through the applicable App Store.
Termination by OlivetWell. We may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice, if you violate these Terms; we are required to do so by applicable law; we have a good-faith belief that your use of the Service poses a security, fraud, or user-safety risk; or we discontinue the Service or any portion thereof. We may also terminate inactive accounts after a reasonable period of inactivity.
Effect of Termination. Upon termination of your account, your right to access and use the Service will immediately cease. Sections of these Terms that by their nature should survive termination — including Sections 2, 7, 8, 11, 12, 13, 15, and 17 — shall survive.

15. Dispute Resolution and Arbitration

Arbitration notice This Section 15 contains a binding arbitration agreement and class action waiver that affect your legal rights. Please read it carefully.

15.1 Informal Resolution

Before initiating any formal dispute, you agree to attempt to resolve the dispute informally by contacting us in writing at legal@olivetwell.com. We will attempt to resolve the dispute in good faith within sixty (60) days following receipt of your notice. If we are unable to resolve the dispute within that period, either party may proceed to formal arbitration.

15.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through informal resolution shall be resolved by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (or, if the amount in controversy exceeds JAMS's Streamlined Arbitration threshold, JAMS's Comprehensive Arbitration Rules and Procedures). The arbitration shall be conducted in Wilmington, Delaware, or by videoconference at the election of the consumer party. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

To the maximum extent permitted by applicable law, you and OlivetWell each waive the right to bring or participate in any class, collective, or representative action against the other. All claims shall be brought in an individual capacity only. If this class action waiver is held unenforceable as to any particular claim or request for relief, that claim or request for relief shall be severed and proceed in court, while all other claims shall remain subject to arbitration.

15.4 Right to Opt Out

You have the right to opt out of the arbitration agreement and class action waiver by sending written notice of your decision to opt out to legal@olivetwell.com within thirty (30) days after the date you first accept these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement.

15.5 Exceptions

Notwithstanding the foregoing, either party may bring an action in small-claims court, or for injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, in each case in a court of competent jurisdiction in Delaware.

16. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles. Subject to Section 15, the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any matter not subject to arbitration.

17. App Store-Specific Terms

17.1 Apple App Store

If you obtained the Service through the Apple App Store, the following additional terms apply: these Terms are between you and OlivetWell only, and not with Apple Inc.; Apple has no obligation to furnish any maintenance or support services with respect to the Service; in the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Service to you, and to the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the Service; OlivetWell, not Apple, is responsible for addressing any product liability claims, claims that the Service fails to conform to applicable legal or regulatory requirements, and claims arising under consumer protection or similar legislation; OlivetWell, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim related to the Service; you represent and warrant that you are not located in a country subject to a U.S. Government embargo and are not listed on any U.S. Government list of prohibited or restricted parties; and Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce these Terms against you.

17.2 Google Play Store

If you obtained the Service through the Google Play Store, you acknowledge that Google is not a party to these Terms and is not responsible for the Service. Your use of the Service through Google Play is subject to the Google Play Terms of Service in addition to these Terms.

18. Modifications to These Terms

We may modify these Terms at any time. If we make material changes, we will provide notice by posting the updated Terms within the Service, by sending you an email, or by another reasonable means. The updated Terms will be effective on the date specified in the notice or, if no date is specified, thirty (30) days after the notice is provided. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

19. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and any other terms expressly incorporated by reference, constitute the entire agreement between you and OlivetWell regarding the Service and supersede all prior agreements and understandings, whether written or oral.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.
No Waiver. Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or of our right to enforce it in the future.
Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, sale of assets, or by operation of law.
Force Majeure. We shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including without limitation acts of God, war, terrorism, civil unrest, pandemic, government action, fire, flood, earthquake, internet outages, third-party service disruptions, or labor disputes.
Notices. We may provide notices to you through the Service, by email to the address associated with your account, or by other reasonable means. You shall provide notices to us in writing to legal@olivetwell.com.
No Agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and OlivetWell.

20. Contact Information

If you have any questions, concerns, or notices regarding these Terms or the Service, please contact us at:

OlivetWell LLC
Attn: Legal
8 The Green, Suite B
Dover, Delaware 19901
Email: legal@olivetwell.com
Privacy and data requests: privacy@olivetwell.com